FAQS
Please search for your query, if you can't find the answer, you can contact us.
- Todo
- CTemplar, why?
- Custom domains
- Email options
- Encryption
- General
- Integration
- Manage account
- Manage contacts
- Manage password
- Messages
- Mobile
- Organize your inbox
- Policy
- Seguridad
- Settings
- Sign in
- Storage
- Subscription
- Supported browsers
The beta version of our iOS app is available: https://apps.apple.com/app/ctemplar/id1495837525
Please, report us any issues or suggestions at [email protected]
Thank you
Our app is available on F-Droid: https://f-droid.org/en/packages/com.ctemplar.app.fdroid/
To sign up for a free account, you will need an invitation code.
In order to get a code, you can:
- – Request a code from one of your CTemplar contacts who has a paid account
- – Send a message to our team: i[email protected]
- – Contact us on social media
I am a paid user, how do I provide an invitation code?
As a paid user, you can generate 3 invitation codes per week.
- Go to settings > General > Invitation code
- Click on Generate a code
The code generated is valid for 24 hours.
After 1 week, codes will be automatically deleted.
I want to subscribe a paid account, do I need an invitation code?
No, for a paid account, there is no need of an invitation code.
If you have any questions, please contact us: i[email protected]
The abusive usage of our service is against our terms and conditions.
You can report us about abusive usage of our service here [email protected]
We will investigate it and take the appropriate action. Please forward the abusive message to us if appropriate.
What is an abuse usage?
Among the abuse usage reasons there are for example:
- – Damage or interfere with the proper working of the Services.
- – Use our platform for anything related to child abuse or criminal activity.
- – Use our service to distribute spam, viruses or for bulk emailing.
- – Do anything that could suggest falsely a relationship between us and any other party; or otherwise adversely impact the operation of the Services or company.
- – Use a stolen credit card to pay for CTemplar account.
Can a paid account be disabled?
Yes, a paid account can be disabled if the usage is against our terms and conditions.
My account has been disabled by mistake. What can I do?
If you think that your account has been disabled by mistake, please contact us at [email protected] and we will review your case.
Our servers are based in Iceland.
Why? Privacy, loving Icelandic laws protect your data. Stored safely outside the 14 Eyes and Canadian & Swiss data sharing MLAT treaties. Our security claims are 100% accurate and lawful.
We do care about our impact on the environment. It is why we have environmentally friendly practices.
Green web hosted
Our datacenter runs 100% on green energy in Iceland.
Iceland is a country which provides green resources for running web hosting like geothermal and hydropower.
Remote team
Most of our team work exclusively from their homes which reduce our carbon footprint.
30 days auto deletion in trash / spam folder
After 30 days, your emails in trash and in spam folders are automatically deleted. Emails generate an emission of CO2. It is an easy way to reduce carbon footprint.
Your subscription information are displayed in the settings.
Settings > Dashboard and plans > My Subscription
You will find the following information:
- Plan: plan you have subscribed
- Billing: monthly or annually
- Payment: payment method you have chosen among Stripe or Bitcoin or Monero
- Billing cycle end: End Date of your subscription
- Recurring billing: yes or no – yes by default
- if you select yes your subscription will be automatically renewed at the billing cycle end.
- if you select no your subscription will end and your account will be reverted to a free account.
- when your payment method is Bitcoin or Monero, the recurring billing option is not available.
Your invoices are available in the settings.
Settings > Dashboard and plans > Bills
You can download or print your invoices at anytime.
No law enforcement agencies have been here.
Watch for this statement’s removal or change.
CTemplar is available using the TOR browser via this onion address:
http://mail.ctemplarpizuduxk3fkwrieizstx33kg5chlvrh37nz73pv5smsvl6ad.onion
If your recurring billing is turn off or if you have paid with bitcoins, you will have to renew manually:
- Go to settings
- Go to Dashboard and plans > My subscription > Billing Cycle End
- Click on Renew
If the option is not display, it means you will be automatically charged at the end of your billing cycle.
Encrypting attachments offers you a better privacy and security.
By default, only content is encrypted. If you need to protect attachments as well, you can enable attachments encryption in your settings.
To encrypt attachments:
- Go to Settings > Seguridad
- Select attachments encryption: Enabled
Note that encrypted attachments cannot be received or insert in the content. It means that when you receive an email with images inside the text, they will appear as external attachments.
- Credit card (Stripe as payment processor)
- Bitcoin
- Monero (XMR). Currently, we are only accepting Monero (XMR) payment via email. After the user sends the Monero the user’s account will be credited & upgraded.
You can pay monthly or yearly. When you pay yearly, a discount is automatically applied.
If one day you don’t remember your password, we will send a reset code to your recovery email to reset your password.
Note that your encryption key is connected to your password. Because of this you will not be able to decrypt old emails if you reset your password.
If you did not set a recovery email then your account is not recoverable.
To set a recovery email:
- Go to Settings > Security > Security settings
- Fill in the field Recovery email
When you receive an email which is not authenticated, a banner is displayed with the following message:
Warning: The message is not signed with a DKIM signature and it could be a spam. The message was sent from a non-trusted source as defined by their SPF and it could be spoofed.
What is an Email Authentication?
Domain Authentication is a system to verify the email from the point of its origin by validating the email sender.
Different methods for authenticating an email domain exist, like:
- DKIM (Domain Key Identified Mail)
- SPF (Sender Policy Framework)
- DMARC (Domain-based Message Authentication, Reporting & Conformance)
When a domain email is not authenticated, it means we don’t know if the message is coming from the person who appears to be sending it.
What to do?
When an email is marked as not authenticated, be careful about replying or downloading any attachments.
If you know the sender, you can contact the person and make sure the email has been sent by that person.
Send end-to-end encrypted emails with our secure CTemplar Android application.
Features:
- create a free CTemplar account
- send / receive end-to-end encrypted emails
- get push notification of new emails
- turn on / off security options: subject, contact and attachments encryption
- login using two-factor authentification
- access to your contacts
- access to your settings
- activate a specific signature for your messages sent from mobile
- organize emails in folders
- auto-sync between app and web client
Note that the current version is a beta version. Read more: Android App Open Beta Available!
CTemplar is open source so at anytime you can check our code at:
https://github.com/CTemplar/webclient
If you have any comments or suggestions, please contact us at [email protected]
The Anti-Phishing phrase allows you to link a custom word or phrase of your choice to your CTemplar account.
By default, it is turn off.
To turn on Anti Phishing:
- Go to Settings > Phishing protection
- Select Enabled
- By default a phrase is already proposed but you can change to add your own phrase
- Click on Save
Once set, every time you log in, after entering your login details and clicking on Login, your phrase will be displayed.
If your Anti-Phishing phrase is either missing or incorrect, you may be the victim of phishing. You should immediately confirm that you are visiting https://ctemplar.com. If you are not, then a malicious site might have your login credentials for your CTemplar account.
You can customise your sender name.
1. Go to: Settings > Signatures & addresses
2. Enter the name that you want to display as sender by filling in the field: Display name
3. Your sender name will be displayed to recipient.
Configure sender name by aliases (addresses)
If you have set aliases (addresses), select the email address you want to configure and fill out the field Display name. The setting is only applied to the e-mail address you have selected.
Encrypting contacts offers you better privacy and security.
If you need to protect your contacts, you can enable contact encryption in your settings. Your contacts will be decrypted when you access to your contacts.
To encrypt contact:
- Go to Settings > Seguridad
- Select Contact encryption: Enabled
- Pop-in is displayed, read and click on Confirm
Note that when you enable contact encryption:
- Contacts suggestion on compose email won’t be available anymore
- Contacts can’t be searched anymore
/ FEATURE AVAILABLE WITH A PAID PLAN /
Encrypting email subject offers you a better privacy and security.
By default, only content is encrypted. If you need to protect subjects as well, you can enable subject encryption in your settings. Subject will be decrypted only when you open the email.
To encrypt email subjects:
- Go to Settings > Seguridad
- Select Subject encryption: Enabled
In order to have a quick view of your email subjects, you can decrypt all subjects of the current page by clicking on the icon 
Note that if you have disabled subject encryption but your CTemplar contact has enabled and he/she send you an email, the subject will be encrypted.
You can save time by using keyboard shortcuts. It provides an alternative way to do actions that you usually do with a mouse.
Once you are log-in, press F1 to display the shortcuts.
We will add more shortcuts in the future.
In order to add an extra layer of security to your account, you can turn on 2-factor authentication (2FA).
Once it is enabled, you’ll sign in to your account in two steps:
- Step 1: enter username and password
- Step 2: enter code generated by your 2FA app
How to set up 2FA?
1 – Install an authenticator app on your mobile phone
Most of the applications are supported. Among the apps you can install:
- Aegis (Android)
- AndOTP (Android)
- Authy (Android / iOS)
- Authenticator by Google (Android / iOS)
- Authenticator by Microsoft (Android / iOS)
- FreeOTP Authenticator (Android / iOS)
Additionally, you can use an authenticator CLI utility:
- https://github.com/Yitsushi/totp-cli
- https://github.com/WhyNotHugo/totp-cli
- https://github.com/JeNeSuisPasDave/authenticator
After you install the app, you can log-in and enable 2FA on your account.
2 – Enable 2FA
- Go to Settings > Security > 2 Factor authentication
- Click on Set up 2 Factor authentication
- Scan the QR code with your 2FA app. If you want to set up manually, you can use the secret key provided under the QR code. All apps give you the choice to set up using QR code or secret key (code).
Note that we highly recommend that you save the secret key in a safe place in case you lose your phone for example.
4. Click on Next
5. Enter your password and the code generated by your 2FA app
6. Click on Enable
Once it is enabled, next time you log-in you will have to enter the code generated by your 2FA app.
How to disable 2FA?
If you need to disable 2FA:
- Go to Settings > Security > 2 Factor authentication
- Click on Disable 2 Factor authentication
- Enter your password and the code provided by your 2FA app
- Click on Disable
I have lost my phone, how to set 2FA on a new phone?
In order to be able to set 2FA again on a new phone, you need to save the secret key display under the QR code during the set up.
If you need to set 2FA again, you will be able to enter manually the key in the application.
Why the Price?
- We are the most secure email service based on an analysis of security features. The price of our service reflects what we deliver to our users.
- As we are self-funded, we have no choice except to charge users the real cost of encrypted email because we can not reduce the cost with government financing.
- We do not use cloud storage.
CTemplar is Self-funded
Providing an encrypted email service costs money. Some companies like Gmail and Yahoo provide free email services because they collect and sell your personal information. We are the only self-funded encrypted email that will never accept corporate or government funding. For example, Tutanota is funded by the European Union and Protonmail is funded by the Swiss Government and a billion dollar VC corporation. Our service costs more money because we can not decrease the cost with government investment.
We feel it is important that your email service always be separate from your Government.
Concerns About Financing
If a government or company had financial control over CTemplar, we would have to comply with their explicit demands. Governments want something in return for their investment and your personal data is very valuable to them. In fact, any encrypted email service fails in its mission, if it isn’t independently financed.
CTemplar is the only “End to End Encrypted” email service not funded by the EU or US Government.
We Do Not Use A Cloud Server
Your data is saved on Icelandic servers, this puts your data within Icelandic privacy laws which is the best location in the world for your data, Read more about the protection Iceland offers. Because we use physical servers in Iceland we are not able to reduce our price using cheap cloud storage. We feel this is necessary so our users can be certain what laws apply to their data.
If you like our work and would like to help keep our lights on, please consider paying for a membership. If you can’t afford our membership, we are still happy and honored to have you here.
And, as always, if something is not working or you would like to make a suggestion, please send us a message to “[email protected]” and give us a chance to improve.
The CTemplar Team
Some criminals profit from sending emails with viruses or with scams to innocent people. Their success depends on sending out as many emails as they can, to increase the odds of success. Their success depends on the email arriving on the Inbox, too. The ability to send an email and have it go to the receivers inbox, without going to SPAM, is valuable. As we don’t want any users to send SPAM email from our platform and we have no way to read any emails that arrive or are sent through our platform, we had to place sending limits on our platform.
However, this solution is constantly being refined and new methods might be developed to further reduce the chance of malicious emails of arriving in our users’ Inboxes. Until then, some of our users might experience some issues when sending lots of messages.
If you have any issue/suggestions or would like to submit any feedback, please contact our support team [email protected]
FREE ACCOUNT LIMITS
- 3 per hour
- 200 per day
- 10MB Max Attachment Size
- We do not allow sending file types associated with malware.
- Emails between CTemplar users: unlimited
- Recipients per message TO: 10, CC: 10, BCC: 1
Note: We limit BCC to “1” on free accounts because it is the most common tool used by those sending spam.
PRIME / KNIGHT / MARSHALL ACCOUNT
- 100 emails per hour
- 2000 emails per day
- 50MB Max Attachment Size
- Emails between CTemplar users: unlimited
- Recipients per message: TO: 20, CC: 20, BCC: 20
PARAGON / CHAMPION ACCOUNT
- Unlimited emails to non-CTemplar users and CTemplar users.
- 50MB Max Attachment Size
- Recipients per message: TO: 20, CC: 20, BCC: 20
What happens when the email limit is reached?
If limit is exceed, an error will be displayed and an email notice will be sent. The message will be saved as a draft. Limits per hour / day are applied over a rolling 1-hour / 24-hour period. As soon as the period ends, you will be able to send email.
If you like our service please consider supporting us by buying a paid account. If you like our service but can not buy a paid account then we ask for your friendship. We are all friends who built this service because we love it. We are the only secure email service that is not funded by a Government or global corporation because email services like this cost a lot of money to operate. Our goal is to earn enough to be able to pay for the monthly server costs.
By default, a free account gets 1 GB of free space.
If you want to increase storage, you need to upgrade to a paid plan.
To upgrade:
- Go to Settings > Dashboard and plan
- Select the plan you need
- Click on Select
- Fill out your payment information
- Click on Upgrade Account
Once you have upgraded your account, you can start using the storage.
If you need more storage, please contact our support team.
A paid account include more features than a free account
By upgrading to a paid account, you will access to the following features:
- Encrypted subject
- Multi-user support
- Self destructing emails
- Dead man timer
- Delay delivery
- Catch all emails (domains)
- Unlimited folders
Depending on the plan you select, you will have a specific package including:
- Mensajes por día
- Attachment limit
- Storage
- Aliases
- Custom domains
Check out different packages and create our secure account now: https://ctemplar.com/pricing
/ FEATURE AVAILABLE WITH A PAID PLAN /
You can delay or schedule the delivery of an email message for a specified time.
1. Compose a new message
2. Click on Temporizador de entrega retrasada
3. Select the date and the time you want the email to be sent
4. Click on Confirm
5. Once your email is ready, click on Sent
Outbox
Delayed messages will be held in the Outbox until they are sent. A tag with the remaining time will be displayed.
CTemplar works best using the latest version of:
- Chrome
- Firefox
- Safari
- TOR
- On your computer, go to ctemplar.com/signin
- Enter your email
- If you are using a CTemplar email address, you can enter your full email like “[email protected]” or simply enter your username like “name”
- if you are using a custom domain, you have to enter your full email like “[email protected]”
- Check “Remember me on this computer” if you want to stay sign-in
Note: If you are using a public computer, we recommand you to uncheck “Remember me on this computer” and to make sure to sign out before leaving the computer.
/ FEATURE AVAILABLE WITH A PAID PLAN /
You can set a parameter in order to self destruct an email on a specific time.
1. Compose a new message
2. Click on Auto self destruct
3. In the pop-in that appears, select the date and the time you want the email to self destruct
4. Once your email is ready, click on Sent
About auto self destruct email
- A tag with the remaining time will be displayed for you and your recipient.
- The email will be self destructed in your inbox and the inbox of your recipient on the date set.
- The feature is available for CTemplar accounts only (email has to be sent to a CTemplar user).
You can send encrypted email for non-CTemplar users. Encrypted messages to non-Ctemplar recipients will expire in 5 days maximum.
1. Compose a new message
2. Click on Encryption for non-Ctemplar users
3. In the pop-in that appears, enter the following information:
- message password
- the password hint
- expiration time: expiry time should be minimum 1 hour and maximum 5 days.
4. Click on Confirm
5. Once the email is ready, click on Send
6. An email with an access to the secure message will be sent to your contact
Example of email:
If you are a non-CTemplar user and you have received an encrypted email, you can easily read it by following the steps below.
Note that once you open the message, it will be available for 5 days.
In order to keep an encrypted conversation, you can reply to that message without having a CTemplar account.
1. Open the email “You have received an encrypted email from CTemplar”
2. Click on View secure message
3. Enter the message password
4. Click on Decrypt
5. The message is displayed. You can click on Reply securely if you want to reply and keep a secure conversation.
/ FEATURE AVAILABLE WITH A PAID PLAN /
You can create aliases with CTemplar.
An alias is an additional email address associated with your CTemplar account. When you create an alias, it uses the same inbox, contact list and account settings as your primary email address. Only the user name and signature are specific to the address. You can set a user name and a signature for each address.
To add an address:
- Go to Settings > Addresses and signatures > Addresses
- Click on Add address
- A field appears, enter the username
- if you have set domains, select the domain before to enter the username
4. Click on Add
Once set, you can send and receive email using the alias.
You can add a contact to your address book. For each contact, you can indicate information like name, email, address, phone number and note.
- At the top right corner, click on the icon Contacts
- Click on New contact
- Enter the contact’s information
- Click on Save
You can reset your password only if you have set a recovery email.
Note that as your encryption key is connected to your password. When you reset your password, your emails are not readable anymore. It means, that your emails are not anymore readable and that your inbox will be reset as well.
In case you did not provide a recovery email at the time of sign up / or in your account and forgotten your current password, you might lose your account forever as you are the sole manager of your email setup. Following our privacy policy, we don’t have access to your password and login details.
To add a recovery email
- Go to Settings > Seguridad
- Enter your recovery email
- Save
To reset password
1. Go to https://ctemplar.com/signin
2. Click on Reset password
3. Enter your username and your recovery email
4. Click on Submit password
5. Enter the code provided in the email sent to your recovery email
6. Enter your username
7. Enter your new password and confirm
8. Click on Submit
You can change your password at anytime.
- Go to Settings > Seguridad
- Click on Change now
- Enter your old password
- Enter your new password
- Confirm your new password
- Select your data option (keep or delete)
- Click on Submit
About data option
Please, note that your encryption key is connected to your password.
When you change your password, you have 2 options:
- keep all the data and encryption keys and just change the password
or
- you can delete all the data and generate new encryption keys
/ FEATURE AVAILABLE WITH A PAID PLAN /
You can compose an email which will be automatically sent if you don’t login and the timer is up.
For example, if you set the timer to 2 months and you don’t log in for 2 months, the email will be sent. Else, the timer is reset with each log in.
To send a Dead Man’s Timer:
1. Compose a new message
2. Click on Dead Man’s Timer
3. In the pop-in that appears, set the timer by selecting the number of days and hours
4. Once your email is ready, click on Sent
About Dead Man’s Timer
- Email will be sent when timer expires
- Logging into your account resets the timer
- This email can be watched in the “Outbox” page
Feature available with a paid plan
You can add your own domain and send messages with your own email address.
What is a custom domain?
A custom domain allow you to send messages using your own domain name like: [email protected]
When you have a business, it is more professional to use your custom domain.
Using CTemplar for your custom domain will offer you an end-to-end encryption for your business mail.
How to add your custom domain?
1. Go to setting > Domains and users
2. Click on Create domain
3. Enter your domain
4. Click on Next
5. Add the TXT record provided into your DNS
6. Click on Next
7. Add the MX record provided to your DNS
8. Click on Verify – once it is display “Good” then click on Next
9. Add the TXT record provided into your DNS
10. Click on Verify – once it is display “Good” then click on Next
11. To use DKIM authentication, add the TXT record provided. Note, DNS records can take several hours to update.
12. Click on Verify – once it shows “On”, click Next
13. To use DMARC, please add the following TXT record into your DNS
Now your domain has been added to your CTemplar account.
You can create addresses by going to General > Addresses and signatures > Addresses
You can add automatically a signature at the end of your messages as a footer.
1. Go to: Settings > Signatures & addresses
2. Enter the signature that you want to display at the end of your message as a footer by filling in the field: Signature
3. Your signature will automatically be displayed when you compose a new message.
Configure signature by aliases
If you have set aliases (addresses), select the email address you want to configure and fill out the field Signature. The setting is only applied to the e-mail address you have selected.
You can create rules for filtering your emails. Adding a filter allows you to perform actions such as automatically labelling or archiving.
- Go to: Settings > Filters and blocked addresses
- Click on Add custom filter
- Enter a name
- Enter your search criteria:
- Select first condition (if the sender or if the subject)
- Select second condition
- Add text or pattern
- Select the action which will be applied: move to a folder and/or mark as read and/or mark as starred
- Click on Submit
Your filter has been created. Note that your filter will be applied for new incoming email.
At anytime, you can update or delete a filter by clicking on the icon Edit or Delete.
You can whitelist or blacklist emails.
Go to: Settings > Filters and blocked addresses
Whitelist an email
Messages from contacts in the whitelist always go to Inbox folder. Marking a message as not spam adds the address to the Whitelist
You can also add a contact in your whitelist:
- Click on Add whitelist contact
- Enter the name and email you want to whitelist
- Click on Add
Blacklist an email
Messages from contacts in the blacklist always go to Spam folder. Marking a message as spam adds the address to the Blacklist.
You can also add a contact in your blacklist:
- Click on Add blacklist contact
- Enter the name and email you want to blacklist
- Click on Add
Delete whitelisted / blacklisted email
At any time, you can delete the email whitelisted or blacklisted by clicking on the icon Delete.
You can add users once you have added your own domain.
1. Go to setting > Domains and users
2. Click on Add user
3. Enter user details
- username / domain
- password
- recovery email
4. Click on Save
How to modify user details?
Once user has been created, you can only edit the recovery email by clicking on “Edit”.
Account plan
Users are created with a free account plan.
You can choose to upgrade the account depending on your need.
You can get email notifications when you are logged in to CTemplar and have it open in your browser.
Turn notifications on
Based on your browser settings, you will be asked if you allow CTemplar to send you notifications. In order to be notified when you receive a new email, allow notifications.
- Google Chrome
First time you log in, Google Chrome will display a pop-in asking you to allow CTemplar to send notifications. Choose “allow”.
You can also allow by changing your browser settings:
- Go to CTemplar website.
- To the left of the web address, click the icon you see: Lock
, Info
- Click on the icon
- Change the notification permission setting to “Allow”. Your changes will be automatically saved.
- Firefox
First time you log in, Firefox will display a pop-in asking you to allow CTemplar to send notifications. Choose “Allow notifications”.
Turn notifications off
At any time, you can turn off notifications by changing the permission notifications setting to “Block”.
Supported browsers
Desktop notifications are supported on Google Chrome or Firefox.
On Google Chrome, note that if you are browsing in Incognito mode, you won’t get notifications.
Internet Explorer does not support desktop notifications.
Yes, you can choose to set up an autoresponder based on time or on dates. When people send you an email, they will automatically receive a notification with the message you have specified.
- Go to Settings > Forwarding and autoresponder
- Select “Autoresponder” or “Vacation Autoresponder”
- Fill in the time or date range and the message to be sent
- Check the box if you only want your contacts to see your autoresponse reply.
- Save
Note that you can set an autoresponder + a vacation autoresponder. In that case, the vacation autoresponder message will be sent during the time range specified.
You can choose to forward automatically all of your new messages to another email address.
1. Go to Settings > Forwarding and autoresponder > Forwarding
2. Click on Add a forwarding address
3. Add the forwarding address you want to forward emails
4. Click on Submit
5. Enter the verification code sent to provided email address
6. Click on Submit
All your emails will be forwarded. At any time, you can edit the email address or delete by clicking on icon on the right.
You can receive a notification to another email address when you have new emails in your CTemplar account.
- Go to Settings > General > Notification Email
- Enter the email address
- Save
Each day, you will receive a notification email with the number of emails you have in your CTemplar inbox.
You can import your contacts from a .csv file.
- At the top right corner, click on the icon Contacts
- Click on Import contacts
- In the pop-in that appears, choose how you’d like to import your contacts:
- Yahoo
- Outlook
- Other
- Check that you saved your contacts as a .csv
- Select file.
- Click Import
The policy of inactive account depends on the account type.
Free account
All free accounts are deleted and available for re-use after 12 months of no login attempts.
Paid account
Once an account has been upgraded to prime it will remain saved indefinitely; even, if the account is not logged into.
CTemplar is an email service that provides a safe and secure platform for sending emails and sharing files by using 4096-bit end-to-end encryption. CTemplar provides the greatest level of data protection.
CTemplar does not currently integrate with Outlook or Thunderbird.
We offer 14 Day Money back Guarantee (Cryptocurrency excluded).
You are entitled to a full refund for any paid email-accounts during a 14 day period after the payment was made with stripe OR until the service is “used,” whichever comes first.
The service provided is considered “used” when the first email is sent.
Refunds for cryptocurrency purchases are not available.
Your account can only be stolen if someone gets access to both your username and password. This can only happen if you have given your password to someone else or you have some malicious key logging malware installed on your computer without your knowledge.
Key logging malware is not common and most anti-virus; cyber security programs will protect you from the vast majority of these types of attacks. We also provide an on screen keyboard when you login to your account if you want perfect protection against key logging malware. Key logging software tracks your key strokes and when you use an on screen keyboard it’s not possible for this type of malware to detect what you input.
On an additional note: A CTemplar team member will never ask you for your password. Your password is hashed/salted on your computer so even we do not know it and it’s not possible for us to reverse the hash/salt process to discover it.
If you are conscious about your email security and concerned about your email privacy then you are at the right place.
Other email services, such as Gmail only encrypt via the wire that is really not a secure solution. CTemplar provides a safe and secure platform for sending emails and sharing files by using 4096-bit end-to-end encryption.
CTemplar provides the greatest level of data protection.
The end to end encryption is done when you send an email from one CTemplar account to another CTemplar account; however, when you send email from CTemplar to a non CTemplar account (e.g: gmail, yahoo, outlook) then the content will be sent in plain text to other end, but in CTemplar account it will be still in encrypted form.
If you want to send an encrypted email to a non CTemplar account, then we have another feature, called `Encryption to non CTemplar’.
Referring to the handing of encryption, when you sign up, your public and private encryption keys are generated, and private key is protected using your password. Anyone can send you an encrypted email using your public key to encrypt data and then you can only decrypt that message using your private key.
Your private key is only accessible to you, and on top of that, your password is required to unlock that private key. We don’t store your password anywhere; we send an irreversible hash of the password to the back-end. So only you have the access to your password, and only you can decrypt your content while using your private key.
Another question is how you see the plain content when you login and open an email from your CTemplar inbox.
When you login while using your password, a hash of your password is re-created and sent to back-end for login authentication, after authentication, back-end returns your private key along with your emails. Thus, in your browser we get the encrypted data from back-end. In order to decrypt that data, we first decrypt your private key using your password, and then decrypt your email content with that decrypted private key. You can check your network traffic response in order to confirm that everything is secure and encrypted.
Our website code is open source, if you want, you can check it yourself here: https://github.com/CTemplar/webclient#encryption.
Our system sends `end to end encrypted` emails.
Your emails are by default encrypted using your public key, and only you can decrypt those emails using your private key, your private key is protected using your password.
Your password is stored as non reversible hash on server, so only you know your actual password, and no one else can decrypt your data.
We use 4096 bit end-to-end encryption which prevents anyone, even the one who is monitoring the network, from reading and viewing the private conversations, emails, shared files etc.
What makes an end-to-end encryption so special is the fact that you have full control over your privacy, including who reads your private messages.
You can delete your account at any time.
- Go to Settings > General > Delete account
- Click on Permanently delete account
- In the pop-in that appears, enter your email and password
- Click on Delete
If you delete your account it will be available for you to use after 6 months. Deleting your account is not reversible. Deleting your account also cancels your subscription.
No records of deleted accounts are kept whatsoever.
Yes, CTemplar is available using the TOR browser via this onion address http://ctemplar42u6fulx.onion.
When you visit CTemplar using TOR browser, you will be automatically redirected to our onion address.
Currently, CTemplar is not compatible with IMAP/SMTP; however, we are planning to add this functionality in near future.
We don’t support Mac or Mac Outlook yet; however, we are planning to add this feature in 2020.
CTemplar is just as secure on your phone as it is in your computer’s browser.
The content of your messages is only decrypted in the browser you are using. We send your browser the encrypted pieces using Angular 6 Javascript, and your browser assembles it for your eyes only. It is possible for the text on your screen to be read by browsers plugins, mobile phone service and even the Windows operating system. It is possible but unlikely.
If you want maximum security we recommend using the Linux operating system, the TOR browser and connecting to our site using our onion address: ctemplar42u6fulx.onion. That combination will give you the strongest privacy guarantee.
Yes, we do support “Custom Domains” with a paid account.
Once you have added your custom domain, you can:
- create aliases using your own domain
- add users who will have their own access
You can cancel your subscription at anytime. By cancelling your subscription, your account will be reverted to a free account.
- Go to Settings > General > Payments
- Select Reoccurring Billing: No
Your subscription will automatically stop at the end of your billing date.
OR
- Go to Settings > Dashboard and plans > Plans
- Cicli on Free account > Select
- A pop-in will be displayed: click on Cancel subscription
Your subscription will be cancelled directly.
No, it is not recoverable.
We do not collect any personal information from users when they sign up. It is impossible for us to know if you are the user who created, owns and controls the account you are seeking to access. Additionally, we do not know your password so we cannot help you with account recovery even if we wanted to.
Regístrate al email más seguro del mundo ¡hoy
mismo!
Envía emails indescifrables y protege tus detalles personales y profesionales esenciales con una encriptación de última generación utilizando almacenamiento centrado en la privacidad y ubicado en Islandia.