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Setting a recovery email lets you recover your account shall you forget your password. Note that your encryption key is connected to your password. Because of this you will not be able to decrypt old emails if you reset your password. If you did not set a recovery email then your account is not recoverable. […]
Read more →Your invoices are available in the settings section. Settings > Dashboard and plans > Bills You can download or print your invoices at anytime.
Read more →When you create your account, your recovery key will be displayed. We strongly recommend you save the recovery key. I have forgotten my password, how do I recover my account with the recovery key? To recover your account with the recovery key: On the login page, click on “Reset password” On the pop-in, click on […]
Read more →Your subscription information are displayed in the settings. Settings > Dashboard and plans > My Subscription You will find the following information: Plan: plan you have subscribed Billing cycle: monthly or annually Payment: payment method you have chosen Stripe or Bitcoin or Monero Billing cycle end: End Date of your subscription Recurring billing: yes or no – yes by default if you select yes your subscription will be automatically renewed at the end […]
Read more →In order to add an extra layer of security to your account, you can turn on 2-factor authentication (2FA). Once it is enabled, you’ll sign in to your account in two steps: Step 1: enter your username and password Step 2: enter the code generated by your 2FA app How do you set up 2FA? […]
Read more →Abusive usage of our service is against our terms and conditions. You can report abusive usage of our service by emailing us at abuse@ctemplar.com. We will investigate it and take the appropriate action. Please forward the entire abusive message to us (including headers). What constitutes abuse usage? Among the abuse usage reasons Damage or interfere […]
Read more →If your recurring billing is turned off or if you have paid with bitcoin, you will have to renew your subscription manually: Go to Settings > Dashboard and plans > My subscription > Billing Cycle End Click on Renew If the option is not displayed, it means you will be automatically charged at the end of your […]
Read more →The inactive account policy depends on the account type you have: Free account All free accounts are deleted after thirty six (36) months of no successful login attempts. Paid account As long as the account has a valid paid status, it will be kept indefinitely; even if it’s not logged into. We keep a record […]
Read more →No, it is not recoverable. We do not collect any personal information from users when they sign up. It is impossible for us to know if you are the user who created, owns and controls the account you are seeking to access. Additionally, we do not know your password so we cannot help you with […]
Read more →You can delete your account at any time. Go to Settings > General > Delete account Click on Permanently delete the account In the pop-in that appears, enter your email and password Click on Delete If you choose to delete your account, everything is deleted and no records or backups are kept. Your subscription is also canceled immediately. […]
Read more →This feature requires a paid plan An alias is an additional email address associated with your CTemplar account. When you create an alias, it uses the same inbox, contact list and account settings as your primary email address. Only the user name and signature are specific to the address. You can set a user name […]
Read more →You can reset your password only if you have set a recovery email. Important: Since your encryption key is connected to your password, when you reset your password your emails are not readable anymore. Therefore your old emails will not be accessible anymore. If you did not provide a recovery email at the time of sign […]
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