We have answers! Use the search bar with a few keywords or check the categories navigation to quickly access a list with our guides and answers. If you have further questions, use the support page for contacting us.
If you are a non-CTemplar user and you have received an encrypted email, you can easily read it by following the steps below. Note that once you open the message, it will be available for 5 days. In order to keep an encrypted conversation, you can reply to that message without having a CTemplar account. […]
Read more →In order to add an extra layer of security to your account, you can turn on 2-factor authentication (2FA). Once it is enabled, you’ll sign in to your account in two steps: Step 1: enter your username and password Step 2: enter the code generated by your 2FA app How do you set up 2FA? […]
Read more →Your subscription information are displayed in the settings. Settings > Dashboard and plans > My Subscription You will find the following information: Plan: plan you have subscribed Billing cycle: monthly or annually Payment: payment method you have chosen Stripe or Bitcoin or Monero Billing cycle end: End Date of your subscription Recurring billing: yes or no – yes by default if you select yes your subscription will be automatically renewed at the end […]
Read more →When you create your account, your recovery key will be displayed. We strongly recommend you save the recovery key. I have forgotten my password, how do I recover my account with the recovery key? To recover your account with the recovery key: On the login page, click on “Reset password” On the pop-in, click on […]
Read more →CTemplar accepts payment via: Credit card (Stripe as payment processor) Bitcoin (BTC) Monero (XMR) At the moment, we do not accept cash. We do not accept payments in BTC or XMR for monthly plans, only credit card. Currently, we only accept Monero (XMR) payment via email. After the user pays and the transaction is confirmed, the […]
Read more →For mailboxes, we provide by default, elliptic curve cryptography (ECC) for faster email encryption and decryption. Support is also offered for 4096 bit RSA keys. For browsing, TLS 1.3 is enabled, preventing anyone from intercepting your messages, further improving your privacy. For an added measure we added, HTTP Strict Transport Security (HSTS) to prevent possible […]
Read more →Why the Price? We are the most secure email service based on an analysis of security features. The price of our service reflects what we deliver to our users. As we are self-funded, we have no choice except to charge users the real cost of encrypted email because we can not reduce the cost with […]
Read more →We offer 14 Day Money Back Guarantee for credit card payments. You are entitled to a full refund for any paid email-accounts during a 14 day period after the payment was made. Refunds for cryptocurrency purchases are not available.
Read more →We offer 14 Day Money Back Guarantee for credit card payments. You are entitled to a full refund for any paid email-accounts during a 14 day period after the payment was made. Refunds for cryptocurrency purchases are not available.
Read more →Abusive usage of our service is against our terms and conditions. You can report abusive usage of our service by emailing us at abuse@ctemplar.com. We will investigate it and take the appropriate action. Please forward the entire abusive message to us (including headers). What constitutes abuse usage? Among the abuse usage reasons Damage or interfere […]
Read more →If your recurring billing is turned off or if you have paid with bitcoin, you will have to renew your subscription manually: Go to Settings > Dashboard and plans > My subscription > Billing Cycle End Click on Renew If the option is not displayed, it means you will be automatically charged at the end of your […]
Read more →You can whitelist or blacklist emails to control the spam filter. To get started, go to: Settings > Filters and blocked addresses Whitelist an email Messages from contacts in the whitelist always go to Inbox folder. Marking a message as not spam adds the address to the Whitelist Click on Add whitelist contact Enter the name and email you want […]
Read more →This feature requires a paid plan You can compose an email which will be automatically sent if you don’t login and the timer is up. For example, if you set the timer to 2 months and you don’t log in for 2 months, the email will be sent. Else, the timer is reset with each […]
Read more →You can save time by using keyboard shortcuts. It provides an alternative way to do actions that you usually do with a mouse. Once you are log-in, press F1 to display the shortcuts.
Read more →This feature requires a paid plan You can set a parameter in order to self destruct an email on a specific time. 1. Compose a new message 2. Click on Auto self destruct 3. In the pop-in that appears, select the date and the time you want the email to self destruct 4. Once your email […]
Read more →You can create rules for filtering your emails. Adding a filter allows you to perform actions such as automatically labeling, filing into a folder or archiving. Go to: Settings > Filters and blocked addresses Click on Add custom filter Enter a name Enter your search criteria: Select first condition (if the sender or if the subject) Select […]
Read more →Setting a recovery email lets you recover your account shall you forget your password. Note that your encryption key is connected to your password. Because of this you will not be able to decrypt old emails if you reset your password. If you did not set a recovery email then your account is not recoverable. […]
Read more →You can easily request an invite via our Social Media: Reddit Facebook Mastodon Twitter Alternatively, you can send a message to invite-codes@ctemplar.com The invite codes are not linked to accounts. The codes are valid until they are used and then deleted. Tweets by RealCTemplar Learn more about invites here!
Read more →You can add automatically a signature at the end of your messages as a footer. 1. Go to: Settings > Signatures & addresses 2. Enter the signature that you want to display at the end of your message as a footer by filling in the field: Signature 3. Your signature will automatically be displayed when you compose […]
Read more →Encrypting email subject offers you a better privacy and security. By default, only content is encrypted. If you need to protect subjects as well, you can enable subject encryption in your settings. Subject will be decrypted only when you open the email. To encrypt email subjects: Go to Settings > Security Select Subject encryption: Enabled Subjects which […]
Read more →