We have answers! Use the search bar with a few keywords or check the categories navigation to quickly access a list with our guides and answers. If you have further questions, use the support page for contacting us.
We do not give an option in the settings area to delete ‘ctemplar.com’ aliases to prevent abuse and for security reasons. However, a staff member can manually delete aliases if you email us at support@ctemplar.com. We do support deleting aliases associated with custom domains. Be advised that deleting an address will also delete all messages […]
Read more →You can reset your password only if you have set a recovery email. Important: Since your encryption key is connected to your password, when you reset your password your emails are not readable anymore. Therefore your old emails will not be accessible anymore. If you did not provide a recovery email at the time of sign […]
Read more →The “end to end encryption” is done when you send an email from one CTemplar account to another CTemplar account; however, when you send an email from CTemplar to a non CTemplar account (e.g: Gmail, Yahoo, Outlook) then the content will be sent in plain text to the other end, but it will be still […]
Read more →Yes, CTemplar is available using the Tor browser via this onion address: http://ctemplarpizuduxk3fkwrieizstx33kg5chlvrh37nz73pv5smsvl6ad.onion/ When you visit CTemplar using Tor browser, you will be automatically redirected to our onion address
Read more →In order to add an extra layer of security to your account, you can turn on 2-factor authentication (2FA). Once it is enabled, you’ll sign in to your account in two steps: Step 1: enter your username and password Step 2: enter the code generated by your 2FA app How do you set up 2FA? […]
Read more →Abusive usage of our service is against our terms and conditions. You can report abusive usage of our service by emailing us at abuse@ctemplar.com. We will investigate it and take the appropriate action. Please forward the entire abusive message to us (including headers). What constitutes abuse usage? Among the abuse usage reasons Damage or interfere […]
Read more →We have both Android & F-Droid apps! You can find it in the Play Store by clicking one of the buttons below: Our Android app is also open source, you can check the source here Some of the feature of our mobile apps include: Create a free CTemplar account Send / receive end-to-end encrypted emails Get […]
Read more →We do! It is available on the App Store. Click below to get the CTemplar app on iOS Some of the feature of our mobile apps include: Create a free CTemplar account Send / receive end-to-end encrypted emails Get push notification of new emails Turn on / off security options: subject, contact and attachments encryption […]
Read more →When you create your account, your recovery key will be displayed. We strongly recommend you save the recovery key. I have forgotten my password, how do I recover my account with the recovery key? To recover your account with the recovery key: On the login page, click on “Reset password” On the pop-in, click on […]
Read more →Our Electron-based desktop client is available for Windows, Mac and Linux. You can access it on our GitHub page by clicking the button below: Download On the page, select the asset depending on your OS configuration:
Read more →In the past, the Icelandic government has cooperated with other countries’ law enforcement agencies (USA) when it comes to illegal darknet markets or illegal file sharing sites. CTemplar obeys Icelandic laws and we are not related to these criminal activities. Please take note that Iceland is not a safe hosting location for websites offering illegal services.
Read more →CTemplar will suspend users accounts under these conditions: Damage or interfere with the proper working of the Services Use our platform for anything related to child abuse Use our service to distribute spam, viruses, or for bulk emailing. Do anything that could suggest falsely a relationship between us and any other party, or otherwise adversely […]
Read more →CTemplar Protects Free Speech We will always allow anyone to use our service regardless of political or religious views. We protect everyone even if you have extreme views. We created this email service with the desire to give our users the maximum amount of free speech. If we lose 99% of our users because ‘a political mob” […]
Read more →This feature requires a paid plan You can add users once you have added your own domain.Haven’t added a domain yet? Check our guide on how to add a domain. 1. Go to setting > Domains and users 2. Click on Add user 3. Enter user details username / domain password recovery email 4. Click on Save How do I […]
Read more →Setting a recovery email lets you recover your account shall you forget your password. Note that your encryption key is connected to your password. Because of this you will not be able to decrypt old emails if you reset your password. If you did not set a recovery email then your account is not recoverable. […]
Read more →Your invoices are available in the settings section. Settings > Dashboard and plans > Bills You can download or print your invoices at anytime.
Read more →This feature requires a paid plan What is a custom domain? A custom domain allow you to send messages using your own domain name like: hello@mydomain.com When you have a business, it is more professional to use your custom domain. Using CTemplar for your custom domain will offer you an end-to-end encryption for your business […]
Read more →Connecting a Namecheap.com domain name to your CTemplar email account is simple but it can take several hours for Namecheap to Verify your new MX record so please be patient. Here are detailed steps on how to add a custom domain name when your domain resides in Namecheap Step 1: (Namecheap Step) Log into Namecheap. […]
Read more →Your subscription information are displayed in the settings. Settings > Dashboard and plans > My Subscription You will find the following information: Plan: plan you have subscribed Billing cycle: monthly or annually Payment: payment method you have chosen Stripe or Bitcoin or Monero Billing cycle end: End Date of your subscription Recurring billing: yes or no – yes by default if you select yes your subscription will be automatically renewed at the end […]
Read more →- In absentia lucis, tenebrae vincunt!
- What... what was that? You better stop doing this before worse things start to happen. Not kidding!