We have answers! Use the search bar with a few keywords or check the categories navigation to quickly access a list with our guides and answers. If you have further questions, use the support page for contacting us.
By default, we use elliptic curve cryptography for even faster email encryption and decryption, as well as, SSL which prevents anyone who is monitoring the network, from reading and viewing the private conversations, emails, shared files, etc. We still offer support for 4096 bit RSA keys.
Read more →In order to add an extra layer of security to your account, you can turn on 2-factor authentication (2FA). Once it is enabled, you’ll sign in to your account in two steps: Step 1: enter your username and password Step 2: enter the code generated by your 2FA app How do you set up 2FA? […]
Read more →You can delete your account at any time. Go to Settings > General > Delete account Click on Permanently delete the account In the pop-in that appears, enter your email and password Click on Delete If you choose to delete your account, everything is deleted and no records or backups are kept. Your subscription is also canceled immediately. […]
Read more →The inactive account policy depends on the account type you have: Free account All free accounts are deleted after thirty six (36) months of no successful login attempts. Paid account As long as the account has a valid paid status, it will be kept indefinitely; even if it’s not logged into. We keep a record […]
Read more →CTemplar accepts payment via: Credit card (Stripe as payment processor) Bitcoin (BTC) Monero (XMR) At the moment, we do not accept cash. We do not accept payments in BTC or XMR for monthly plans, only credit card. Currently, we only accept Monero (XMR) payment via email. After the user pays and the transaction is confirmed, the […]
Read more →To apply a theme: Go to the Settings menu. Click on General. Scroll down to Appearance. Select a theme from the drop down menu. Enjoy your new mailbox look!
Read more →How to send your public key: Log in to your CTemplar account. Click on the three dots menu and make sure the Attach Public Key has a check mark. Compose your message and when you click on Send, your public key will be attached as a file. Alternatively, you can download your PGP public key […]
Read more →When we were planning this project years ago, we envisioned creating a VPN, Escrow & Email service. We liked the name “Templar” because it fit with our future vision for this project for the below reasons: Encrypted Email – The templar used ciphers to protect messages. Escrow – The Templar created one of the first […]
Read more →Why the Price? We are the most secure email service based on an analysis of security features. The price of our service reflects what we deliver to our users. As we are self-funded, we have no choice except to charge users the real cost of encrypted email because we can not reduce the cost with […]
Read more →You can whitelist or blacklist emails to control the spam filter. To get started, go to: Settings > Filters and blocked addresses Whitelist an email Messages from contacts in the whitelist always go to Inbox folder. Marking a message as not spam adds the address to the Whitelist Click on Add whitelist contact Enter the name and email you want […]
Read more →CTemplar will suspend users accounts under these conditions: Damage or interfere with the proper working of the Services Use our platform for anything related to child abuse Use our service to distribute spam, viruses, or for bulk emailing. Do anything that could suggest falsely a relationship between us and any other party, or otherwise adversely […]
Read more →When you create your account, your recovery key will be displayed. We strongly recommend you save the recovery key. I have forgotten my password, how do I recover my account with the recovery key? To recover your account with the recovery key: On the login page, click on “Reset password” On the pop-in, click on […]
Read more →This feature requires a paid plan You can set a parameter in order to self destruct an email on a specific time. 1. Compose a new message 2. Click on Auto self destruct 3. In the pop-in that appears, select the date and the time you want the email to self destruct 4. Once your email […]
Read more →You can create rules for filtering your emails. Adding a filter allows you to perform actions such as automatically labeling, filing into a folder or archiving. Go to: Settings > Filters and blocked addresses Click on Add custom filter Enter a name Enter your search criteria: Select first condition (if the sender or if the subject) Select […]
Read more →Enabling this optional setting allows a faster experience by storing the subject in your browser after the first decryption is done. You can safely enable this setting without affecting your privacy if you trust the device you’re logging in from. There are two types of storage, and they will be used based on your “Remember […]
Read more →Your subscription information are displayed in the settings. Settings > Dashboard and plans > My Subscription You will find the following information: Plan: plan you have subscribed Billing cycle: monthly or annually Payment: payment method you have chosen Stripe or Bitcoin or Monero Billing cycle end: End Date of your subscription Recurring billing: yes or no – yes by default if you select yes your subscription will be automatically renewed at the end […]
Read more →Encrypting email subject offers you a better privacy and security. By default, only content is encrypted. If you need to protect subjects as well, you can enable subject encryption in your settings. Subject will be decrypted only when you open the email. To encrypt email subjects: Go to Settings > Security Select Subject encryption: Enabled Subjects which […]
Read more →You can add automatically a signature at the end of your messages as a footer. 1. Go to: Settings > Signatures & addresses 2. Enter the signature that you want to display at the end of your message as a footer by filling in the field: Signature 3. Your signature will automatically be displayed when you compose […]
Read more →Setting a recovery email lets you recover your account shall you forget your password. Note that your encryption key is connected to your password. Because of this you will not be able to decrypt old emails if you reset your password. If you did not set a recovery email then your account is not recoverable. […]
Read more →This feature requires a paid plan You can compose an email which will be automatically sent if you don’t login and the timer is up. For example, if you set the timer to 2 months and you don’t log in for 2 months, the email will be sent. Else, the timer is reset with each […]
Read more →