Got questions?

We have answers! Use the search bar with a few keywords or check the categories navigation to quickly access a list with our guides and answers. If you have further questions, use the support page for contacting us.


Topic: Billing


Refund Policy

We offer 14 Day Money Back Guarantee for credit card payments. You are entitled to a full refund for any paid email-accounts during a 14 day period after the payment was made. Refunds for cryptocurrency purchases are not available.

Read more →

Manually renewing a subscription

We offer 14 Day Money Back Guarantee for credit card payments. You are entitled to a full refund for any paid email-accounts during a 14 day period after the payment was made. Refunds for cryptocurrency purchases are not available.

Read more →

Why are your paid plans expensive?

Why the Price? We are the most secure email service based on an analysis of security features. The price of our service reflects what we deliver to our users. As we are self-funded, we have no choice except to charge users the real cost of encrypted email because we can not reduce the cost with […]

Read more →

Payment options

CTemplar accepts payment via: Credit card (Stripe as payment processor) Bitcoin Monero (XMR). Currently, we are only accepting Monero (XMR) payment via email. After the user sends the Monero and the transaction is confirmed, the user’s account will be credited & upgraded. You can pay monthly or yearly. When you pay yearly, a discount is automatically applied. […]

Read more →